Contact
One inbox,
read by one person
Caketta is run by an independent operator. There is no ticket queue, no chatbot and no telephone line — every message goes to the same address and is answered by the person who built the service.
Customer servicesupport@joannerobson.shop- Response time
- Replies within one business day, Monday to Friday.
- Language
- English. Write in another language and we will do our best.
- Website
- joannerobson.shop
- Service type
- Digital only. Nothing is shipped, and there is no walk-in location.
What to put in the subject line
It gets to the right place faster
- Billing question
Charges, receipts, renewal dates, plan changes. Include the date and amount of the charge and we can find it straight away.
- Refund request
Send it from the address on the subscription with the date and amount. A month with no renders generated is refunded in full.
- Cancel my subscription
Faster still: use the cancellation page. But if you would rather we did it, email and we action it on receipt.
- Something did not work
Tell us what you were doing, what you expected and what happened. A browser name helps.
- Privacy request
Access, correction, export or deletion of your data. Answered within 30 days, usually within one business day.
- IP complaint
Rights holders: see the intellectual property policy for what to include. Acknowledged within one business day.
Cancelling is quickest on the cancellation page. Rights complaints should follow the intellectual property policy.