1. What is being sold
A Caketta subscription buys access to a web service for one month at a time: the right to generate a stated number of cake concept renders and their decoration briefs, and to download them at the resolution your plan includes. No physical goods are sold, and no cake is baked, supplied or delivered.
2. When access starts
- Immediately. Access is enabled as soon as the payment is authorised — typically within seconds, and within a few minutes at the outside.
- A confirmation email with the receipt and a cancellation link is sent to the address on the subscription.
- The Free plan is available at once, with no payment details and no waiting.
3. How renders reach you
Renders are produced in the browser on the create page and downloaded directly from it as PNG files. There is no email attachment step, no postal step, and no third party in between. Each downloaded file carries machine-readable metadata marking it as AI-generated, as described in the AI Transparency Statement.
4. Shipping, returns of goods, import duties
None apply. Caketta ships nothing, so there is no shipping method, no delivery estimate, no destination restriction, no packaging, no customs and no physical return process. The equivalent protections for a digital service are set out in the Refunds & Cancellation Policy.
5. Geographic availability
Caketta is available worldwide wherever the service can lawfully be provided and paid for. Prices are shown and charged in United States dollars; your bank may apply its own conversion or foreign-transaction fee, which Caketta does not receive and cannot refund.
6. If access does not arrive
If a payment succeeded but your plan is not active, email support@joannerobson.shop with the date and amount of the charge. Replies within one business day, Monday to Friday. If we cannot enable access, the charge is refunded in full.
7. Technical requirements
- A current version of a mainstream browser — Chrome, Safari, Firefox or Edge.
- JavaScript enabled; the render composition and plaque typesetting happen in your browser.
- A working internet connection. The service is not available offline.