Help centre
Answers, and
a person at the end
Most things are answered below. Anything that is not goes to support@joannerobson.shop, which is read by the person who runs Caketta. Replies within one business day, Monday to Friday.
Getting a brief that works
Describe the mood, the season, the flowers and the level of formality. Skip character names and brands — they are refused, and they crowd out the detail that actually changes the render.
Open the studioTaking a render to a decorator
Send the render together with the decoration brief. The brief is written in the terms a decorator quotes in, which turns a vague conversation into a specific one.
Read the finishesBilling, renewal and cancellation
Paid plans renew monthly in USD until cancelled. Cancellation is one step, and a month with no renders generated is refunded in full on request.
Refund policyHow output is marked
Every download carries machine-readable metadata identifying it as AI-generated, plus a visible label. Free plan downloads also carry a watermark.
AI transparencyQuestions
Everything asked so far
Still stuck? Write to support@joannerobson.shop with what you were trying to do and what happened instead.